FAQ

Questions ?

WE'VE GOT ANSWERS.

To schedule a consultation with one of our lawyers, simply email us with a summary of your needs and your request for a consultation. One of our team members will review your request and follow up with you either by email or phone to arrange your appointment.
If you’re a resident of Canada, you may also call us directly. Alternatively, if you’re reaching out from abroad, you can send us a message via WhatsApp.

Our fees depend on the nature of your case and the amount of work required. In some instances, we offer a flat fee for specific services such as document reviews or drafting letters. We are committed to providing transparent fee structures and offer various billing options to accommodate our clients’ needs.

For your initial appointment, you are required to bring two valid, government-issued photo identification documents, as required by the Law Society of Ontario. Acceptable forms of ID include a passport, permanent resident (PR) card, or driver’s license. Please note that health cards are not acceptable. Additionally, bring any relevant documents related to your case, such as contracts, forms, or correspondence, to help our lawyers assess your situation more effectively.
 

We primarily communicate with clients via email to provide updates, share documents, and address any questions. However, we also ensure we stay in touch through phone calls when necessary, especially for more urgent matters or to discuss important updates. We aim to keep you informed and connected throughout the legal process.

A joint retainer is an agreement where a lawyer is asked to represent more than one client in a matter or transaction. In a joint retainer, we work on behalf of all parties involved under one retainer agreement. We remain loyal and devoted to all joint clients equally and cannot prefer the interests of one client over the other(s). Each client is responsible for their portion of the fees, and all clients are equally informed and involved in the process.
It is important to note that in a joint retainer, the lawyer must disclose all relevant information to both/all clients. If a client instructs the lawyer to keep certain information confidential from the other joint client(s), the lawyer will no longer be able to represent both/all clients and will have to cease representation.
If you have any questions or concerns regarding the joint retainer, we will ensure clear communication to help everyone understand their responsibilities and rights.

The lawyer will begin working on your file once they are formally retained. This occurs when you sign the retainer agreement, provide written confirmation that you retain the lawyer to start working on your case, or pay the retainer fee. The lawyer requires your authorization to commence work on your file. Without these formalities, the lawyer-client relationship has not been established, and the lawyer cannot begin work on your file.

It depends. If your immigration application is refused due to an error or negligence on our part, we will take responsibility for 75% of the professional fees paid for the services rendered. However, if the application is refused based on the officer’s discretion, if you did not meet the eligibility criteria, or if other reasons for refusal are involved, we will not refund the fee. In such cases, we will have completed the work as agreed upon in the retainer.In the case of a refusal, we will continue supporting our clients by exploring further options, including filing an appeal or reapplying, as necessary.

If you miss a scheduled appointment or consultation, we will reschedule it for one additional time. Please note that any further missed appointments may incur a fee or require a new booking. We recommend notifying us as soon as possible if you are unable to attend, so we can accommodate your needs.